Just upload a clear, well-lit photo of your pet, select your preferred size and style, then complete your order. Our artists will handcraft a unique needle felt portrait based on your photo.

Handmade production takes 2–3 months. Worldwide standard shipping takes 7–15 business days, and expedited shipping is available at checkout.

We offer one free minor revision before finalization. Major changes may not be possible due to the handmade nature of the artwork.

We accept PayPal, all major credit cards, and other secure international payment methods for global customers.

All items are fully custom handmade art, so we do not accept returns or refunds. Please contact us immediately if your item arrives damaged.

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package on the carrier's website.

Clear, well-lit, close-up photos of your pet's face work best. Make sure their eyes and facial features are visible for the most accurate portrait.

Keep your artwork in a dry, cool place away from direct sunlight. Gently dust with a soft brush when needed. Do not wash or wet the needle felt artwork.