Refund Policy

General Refund Policy

Your Happiness Is Important To Us! If You Are Not Completely Satisfied With Your SoulPawse Handmade Pet Portrait, Please Contact Us At Contact@soulpawse.com Within 7 Days Of Receiving Your Item. We Will Do Our Best To Address Any Concerns Or Issues You May Have.

However, Due To The Custom-Made Nature Of Each SoulPawse Creation And The Significant Time, Care, And Craftsmanship Invested In Crafting Your Unique Pet Portrait, We Do Not Accept Returns.

If You Would Like Additional Modifications To Your Piece, You May Ship Your SoulPawse Portrait Back To Us At Your Own Expense, And We Will Gladly Make The Desired Changes To Ensure It Meets Your Expectations.

Thank You For Understanding And Supporting Our Handmade Creative Process!

Order Cancellation Policy

To Secure Your Place On Our Creation Waiting List, A Non-Refundable Deposit Of 20% Of The Total Price Is Required At The Time Of Booking. This Deposit Ensures We Can Dedicate Exclusive Time And Resources To Crafting Your Custom Pet Portrait.

If You Decide To Cancel Your Order Before We Begin Working On Your Project, We Will Refund Any Payments Made, Excluding The 20% Non-Refundable Deposit.

Once We Have Started Working On Your Order, Cancellations Are No Longer Possible, As Significant Time And Premium Materials Have Already Been Invested In Creating Your One-Of-A-Kind SoulPawse Piece.

We Truly Appreciate Your Understanding And Support, As Each SoulPawse Portrait Is A Handcrafted, Unique Creation Made With Heartfelt Care And Meticulous Attention To Detail.

Order Change Policy

If You Wish To Make Changes To Your Order, Please Email Us At Contact@soulpawse.com At Your Earliest Convenience Within 24 Hours Of Placing The Order. We Cannot Guarantee Changes To Your Custom Design Beyond This Time Frame.